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Covid -19 – How we are working during the pandemic

Our  offices are now open to the public between 10am and 4pm Monday to Friday, by appointment.
We will continue to provide our services remotely outside those hours so that you will be able to contact us between 8.3oam and 5pm.

We have followed Welsh Government guidance to allow us to open our doors safely. We have hand sanitisers, PPE, protective screens and are enforcing two metre spacing. We have also limited the numbers allowed in our buildings by operating a rota of those office working and those working remotely.
So we are very much open for business to help advise you with your legal needs remotely and safely.

We have invested in technology and adapted our processes so that our lawyers can work from home so that we are able to provide all of our services remotely.

We will not be able to provide face to face interviews, unless it is an urgent matter that can only be dealt with in person, but we can take your instructions and update you by telephone, email or by video conference. We appreciate that this is a different way of working and we thank you for your patience at this difficult time.

We have adapted our office to ensure social distancing to protect clients and our staff in all offices to deal with matters where an attendance is required.

We hope that we  will be able to re-open shortly, but in the meantime we will continue to work hard to provide a high quality service to clients remotely.

Making a Will during lockdown

We have developed a system to allow you to make a Will in 5 easy steps even during lockdown – click here to find out more.

Moving house during lockdown in Wales

From 22 June 2020, you can move home if your sale or tenancy has been agreed but not yet completed and if the property you are moving to is unoccupied (nobody is living in the property at the time you move) and has been empty for at least three days, or it has been deep cleaned. This includes new-build properties.
You can put your home on the market, but if you are living in it or it is occupied, potential buyers or tenants cannot view your property in person, viewings can only be carried out virtually.
Although you cannot view occupied properties in person, you can view unoccupied properties in person – but you must follow physical distancing guidance and keep good hand hygiene.
Valuations and other related activities can be carried out in line with safe working requirements.
You can move more than five miles away and you can also move across the border to England.
Read the Welsh Government’s guidance – Moving home during the coronavirus pandemic

For more information read this article and go to our Property page

Client Feedback

We have had some excellent client feedback during lockdown –

“Above and beyond conveyancing!” during lockdown

“Even under present circumstances and throughout the process, they have been able to get things done and have gone above and beyond without fault and always happy to help” Read full testimonial here.

Professional – Helpful and most of all KIND!

“5 Stars does not even come close to their recent kindness during an urgent situation I have had with authentication of a number of documents for my father and his ill health during the Covid19 pandemic” Read full testimonial here

“An excellent and efficient service” – Will during Covid lockdown

“Under difficult circumstances (with the UK in lockdown due to Covid19), Amy provided an excellent and efficient service and kept in touch throughout the process” Read full testimonial here.

“Fantastic” Conveyancing “throughout the Covid-19 lockdown”

“They have been fantastic throughout the Covid-19 lockdown period and have kept us informed of progress throughout. They have made moving house a lot less stressful.” Read full testimonial  here. 

“Fantastic first impressions”

” Social distancing measures were effectively set up in the offices too so, I was made to feel comfortable at all times throughout our consultation. Fantastic first impressions, thank you!”Read full testimonial here.

Cyber Security during lockdown

Cybercrime is a priority risk for the legal sector and it’s not going away during the Covid-19 pandemic.We take the security of our systems very seriously and have invested in appropriate defences to prevent  personal data being accidentally or deliberately compromised and to avoid breaches of confidentiality.

The money and sensitive information that law firms handle remains  attractive to criminals during lockdown and Cyber criminals are still operating using the same basic tactics as before the current crisis

So together we must be being extra-vigilant as Cybercriminals are trying to take advantage of any vulnerabilities in systems or  the different mindset people may have when they are dealing remotely.

Phishing 

This is one of the most common cybercrime scams which involves you being contacted by email, telephone or text message by someone posing as a legitimate institution to lure you into providing sensitive data such as your personal information, banking and credit card details, and passwords.

Examples of when you should be wary of Phishing are –

You have won a prize! 

a message with an eye-catching statements designed to attract your attention immediately. Often stating that you have  won a prize or a tax refund.

Generating a sense of urgency –

A favourite tactic  is to send a message asking you to act fast because a super deal is only for a limited time.

Hyperlinks –

A link in a message may not be all it appears to be. Hovering over a link shows you the actual URL where you will be directed upon clicking on it.

Attachments –

If you see an attachment in an email (even from an apparent trusted source) that you were not expecting or that doesn’t make sense, do not click on it or try to open it.  They often contain malware like ransomware or other viruses.

Unusual content or unusual sender 

An email from someone you don’t know or an unusual email from someone you do know , if anything seems out of the ordinary, unexpected, out of character or just suspicious in general don’t click on it or act on it.

Please note –

Be vigilant and exercise caution when opening any emails, attachments or links and when responding to any requests for your personal credentials or bank account details.

Watkins & Gunn will NEVER knowingly issue an email to any third party which requires them to provide log in credentials involving inputting their personal information. If you receive an email from us that you consider to be suspicious please call us and do not open it.

Our bank account details will NOT change during the course of a transaction.  We will not accept responsibility if you transfer money into an incorrect bank account. We will NEVER inform you via email or text message of any change in our firm’s bank details. You are advised to telephone our office to confirm our bank details BEFORE you transfer any money to us.

 

COVID-19 

We are delighted to announce that our offices are now open to the public  between 10am and 4pm Monday to Friday, by appointment.

We will continue to provide our services remotely outside those hours so that you will be able to contact us between 8.3oam and 5pm.

We have followed Welsh Government guidance to allow us to open our doors safely. We have hand sanitisers, PPE, protective screens and are enforcing  two metre spacing. We have also limited the numbers allowed in our buildings by operating a rota of those office working and those working remotely.

Go to our CoVid 19 page for more information.

Thank you for your continued patience at this difficult time.

Stay safe and well.