At Watkins & Gunn, delivering outstanding service isn’t just a goal—it’s a promise.
We wanted our pledge to be more than words on a page, so we involved our entire team in shaping it. Together, we created a set of commitments that truly reflect what our clients value most and what we stand for as a firm.
This isn’t marketing jargon or empty statements. It’s a genuine promise that every member of our team has signed up to—and one we’re proud to share publicly. Our Service Pledge challenges us to deliver on these promises consistently, every single time.
We will always treat you politely, professionally and with respect and be open and honest in all our dealings with you.
We will avoid (or explain) legal jargon and will work hard to avoid delays in your case.
We will be transparent in relation to our costs and how your case is likely to progress from the outset. You’ll always understand what to expect and why.
You will always know what stage your case is at and find us responsive whenever you contact us.
We will ask you how we are doing as your case progresses and will act upon any concerns that you raise.
Our Values
At Watkins & Gunn, our values are at the heart of everything we do. They guide the way we work with our clients, support our colleagues, and contribute to our community.
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