Pontypool: 01495 762244 | Newport: 01633 262122 | Cardiff: 02921 154313

Tuesday, September 20, 2011

 

Award winning South Wales law firm Watkins and Gunn is a 4 partner firm
with a turnover of approximately £1.8million with offices in Newport and
Pontypool. The partners have been on an exciting journey of reinvention
and innovation over the last few years. Despite the financial climate,
Watkins and Gunn have enjoyed consistently improving turnover and
increasing levels of client satisfaction.
Managing Partner, Clive Thomas, is in buoyant mood and who can blame
him? Over the last 12 months alone, they have launched a new website
(www.watkinsandgunn.co.uk), a new premium service for High Net Worth
clients and a management programme for their partners and associates.
Their new Cardiff office opens in a few weeks. Watkins and Gunn are one
of the first three firms in Wales to achieve CQS accreditation and hold the
Lexcel quality mark (the only Welsh firm to do so). They are also
recommended in the Legal 500 and were delighted this year to have three
Departments mentioned in Chambers for the first time.Watkins and Gunn is a
firm that is going places.
 In 2010, Watkins and Gunn were nominated for and then won the 360
Legal Group's Award for Outstanding Achievement. The award recognised
the firm's success in improving turnover in some of the most difficult
trading conditions in the firm's 100 year history and the fact that, during the
same period, client satisfaction had reached record levels.
We talked to Clive about what difference having the award had made. He
explained that the previous year, Watkins and Gunn had won the Law
Society’s Excellence Award for Practice Management. Flushed with
success, they applied for and won the 360 Legal Group Award. Watkins
and Gunn used the award logo on their letterhead and their new website
and were able to attract press interest in the fact that a local firm had won
an award from such a prestigious organization. But more important than
this, says Clive, is the confidence that such award brings to a firm.
“Who knows whether the next 12 months will bring a big bang or a slow
change in the way that people access legal services. Whatever, we know
that we need to think of different ways to draw people in, of making sure
that we access the right clients and keep them. Client relationships and
excellent service will make all the difference.
A lot of the initiatives that we have adopted were from 360 Legal Group
and have had a real impact on the way that we run our practice. We shall
be going to the Conference again this year and expect to come away full of
ideas!”
With a bit of luck, delegates to the Conference will hear more from Clive
who will be presenting on a new IT solution that Watkins and Gunn are
adopting. Watch this space for more!

Pontypool: 01495 762244 | Newport: 01633 262122 | Cardiff: 02921 154313

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